Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@raaroxy.com If your return is accepted, we’ll instruct you on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@raaroxy.com
Returns
We only accept returns and exchanges within 30 days after receiving the packages(Device only) and meeting one of the following conditions
- Situation 1------Unopened: The devices must be in the original packaging, and no items are missing.
- Situation 2------Opened: Received defective goods or received wrong products (1) Please contact customer service within the specified time(2) Send video/photos to prove that the goods are defective (this is required)
- All accessories are not avaliable for return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as nasal tubes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is contact our custom service before you purchasing. We still have chance to exchange the write products before it has been shipped. Once it had been shipped, the exchange will be complicated. Also please contact us whenever you have any problem.
Email: support@raaroxy.com
Phone:+1 833 362 3232
Warehouse：
Logistar inc.
5700 E Airport Drive Suite A,Dock1-5 Ontario CA 91761
name: SZJD-LS
phone: 1-8189876180 (this number cannot use for after-sales services)
Costs
The cost of return and exchange is composed of freight + service fee
Freight: The freight caused by the return will be assumed by the customer
Service fee: We charge you a service fee of 20% of your payment amount. The cost is mainly caused by product value impairment and purchase fees.
Those costs will not be charged unless the reason for return & exchange is a quality problem.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.